Caplena employs 3rd party services to provide a top-notch user experience. But we also greatly value your privacy and security. We adhere to all GDPR standards and given privacy-concerned clients like Swiss Banks and Telcos from various countries, we have put a lot of work into this area and providing transparency. We are in general very restrictive in what data we share with third parties and vet them rigorously before integrating.

Some of the below-mentioned services are crucial for the operation of our platform (e.g. Google Cloud), others are opt-out (e.g. Logrocket) and again others are opt-in (e.g. Google Translate).

Google Cloud

Google Cloud is our server infrastructure provider. While in theory they have access to all our data, their privacy policy forbids them to evaluate, make use or retain this data in any way. It is worth noting that the privacy standards of Google Cloud are not comparable to those of consumer oriented Google services, like search or ads. In the former they act as hardware provider, catering towards enterprises, governments and corporations that have strict privacy requirements, compared to the latter, in which their business model consists of offering free services by making use of user data.

We rely exclusively on data-center regions within the EU.

Intercom

Powers our chat and the help center.

  • Has access to: Your name, email address, the content of the messages you write through the chat widgets and metadata on which pages you visited on Caplena.
  • Does not have access to: Any of the data you process on Caplena.

Userpilot

Powers our tutorials and feature highlights

  • Has access to: Your name and metadata on which pages you visited on Caplena.
  • Does not have access to: Any of the data you process on Caplena.

Logrocket

Enables us to find bugs and support users.

  • Has access to: Your detailed browsing behaviour and app usage. Metadata about your projects are sent in case you've visited the respective pages, specifically name of projects, questions, charts and dashboards as well as the codes in your projects.
  • Does not have access to: Your name, email or the data you upload & process (except for codebooks).

You can opt-out from being tracked by logrocket in your account page.

Google Analytics 

Enables us to understand the behaviour of users. 

  • Has access to: Metadata on your which pages you have visited, your browser type and version, device type, your location and through which channel you accessed Caplena.
  • Does not have access to: Your name, email or any other data. 

Google Translate

Translation service, only when explicitly selected (by activating translations).

  • Has access to: The text columns (the ones selected during upload) of projects where translation are activated and Google Translate is chosen as translation service.
  • Does not have access to: Your name, email or any other data.

DeepL

Translation service, only when explicitly selected (by activating translations).

  • Has access to: The text columns (the ones selected during upload) of projects where translation are activated and DeepL is chosen as translation service.
  • Does not have access to: Your name, email or any other data.

Headway 

Powers our news-feed

  • Has access to: Which news items you have already read.
  • Does not have access to: Your name, email or any other data. 

Stripe

Stripe is our payments processor. They are one of the most respected and well known players in this industry, enabling us to be PCI DSS compliant.

  • Has access to: Your payment information (including credit card details, to which we do not have access and which we do not store on Caplena), address, name, invoice items and browsing behaviour on Caplena.
  • Does not have access to: Any of the data you process on Caplena.

 

  

 

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